Service Adjustments Effective May 18, 2020

Posted on: May 13, 2020

Getting Back to Work with HTA

Humboldt Transit Authority (HTA) will play a key part of getting worker’s back on the job in California as the state allows businesses to partially reopen. As customers and employees return to public transit, they should be aware that several important changes have been made due to the coronavirus pandemic.

Service Adjustments

HTA remains committed to providing services to those who rely on buses, but temporary service adjustments will remain in place for buses that reflects current ridership demand.

Effective May 18, 2020, HTA will increase bus service during the week and a modified schedule for Saturday. For more information regarding RTS, ETS, WC, or SoHum, please refer to the service provider links on the website.

Bus Boarding

HTA began making riders board at the rear doors of buses last month, among other operational changes in effort to slow the spread of coronavirus. This allowed HTA to restrict passengers and install physical partitions.

Beginning on Monday May 18, 2020, boarding will resume through the front door and fares will be collected. To reduce contact and cash fares, HTA recommends purchasing a $10 or $20 Regional Transit Pass or using the Token Transit App. Tickets can also be purchased in advance  at the HTA online store with a credit card and in return tickets will be mailed to you.

Wheelchair Securement Stations During COVID-19 Pandemic

Effective May 18, 2020, if you are in a mobility device and need a ride, please contact Dial-a-Ride at 707-442-4555 to schedule a FREE Ride. All trips made with Dial-a-Ride will be bus stop to bus stop only. Dial-a-Ride will strictly follow the departure times listed on the most current bus schedule from 7:00am to 7:00pm Monday through Friday, and 10:00am to 5:00pm on Saturday.

Social Distancing

To encourage social distancing practices and protect customer and employee well-being, HTA recommends maintaining a six-foot distance between the passengers inside buses, at bus shelters/transfer points, and your HTA operator.  Whenever possible, leave an open seat between yourself and other riders, and stay home if you feel sick or are experiencing symptoms. Facial Coverings are Mandatory!

Rider Tips:

  • No Mask No Ride
  • Have your mask on and fare ready before entering the bus.
  • When boarding, one person at a time at the fare box. Wait your turn!
  • No loitering around the driver’s area.
  • Download Token Transit App or purchase passes at hta.org.
  • Exit through the rear door.
  • Use hand sanitizer stations available on HTA transit buses.
  • Wash hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue or sleeve.
  • Stay home when you are sick.

Cleaning and Protection

HTA continues to aggressively expand agency-wide cleaning and safety protocols in response to the coronavirus. Besides the standard nightly cleanings, vehicles receive additional cleaning around the high touched surface areas, such as handrails, door buttons, grab rails, and hanging straps, cleaned with a solution approved by the Environmental Protection Agency (EPA).