Making Reservations – 2 different options

1st Option:

Call Dispatch @ (707) 442-4555 to schedule your ride, then provide the following information:

  • Your first and last name
  • The date of your requested trip
  • Your preferred pick-up and return times
  • Your origin and destination addresses and phone numbers at those locations (including building name and specific drop-off and pick-up information). If a medical appointment, include the name of the doctor and the suite number. Phone number and address will be provided to personnel, as needed.
  • If you’ll be traveling with an attendant, companion, or service animal
  • If you or anyone accompanying you will be traveling using a wheelchair, scooter, or other equipment
  • Any other information the driver should know to help you travel
  • Buses with ramps or kneeling features to assist riders who use wheelchairs and other mobility devices or have difficulty getting up and down the bus steps

All requested pick-ups must be made before 6:30pm Monday – Friday, and 5:00pm on Saturday. Drivers will only be able to make one stop. Each time you get into the Vehicle, it will count as a separate trip and require new tickets. Reservations can be made up to 14 days in advance, 7 days a week, 8:00am to 5:00pm. You MUST schedule your ride 24 hours in advance, and be ready to go when the vehicle arrives.

For example: If your negotiated “ready time” is 8:00 a.m., your 30-minute “Pickup Window” is 8:00 a.m. to 8:30 a.m. You will need to be ready to board at 8:00 a.m. By being ready when the vehicle arrives, you help keep everyone’s trips on schedule.

2nd Option:

Call (707)442-4555 or (707)443-0826    To get instructions on downloading app and being able to manage your own account by * booking or canceling your own rides. Every Dial-A-Ride client has an app connected to their account, we just need to assign it to the client and enter their email address in the app and set up a temporary password for first use login.  From there you would reserve a seat, whether you are in a wheelchair or not, need for an attendant to come along or that you may need the lift to board the coach, you then would choose time of day, date, and enter drop off or pick up location.

*Being a Dial-A Ride client, you must book rides 24 hours or more in advance.